Registrations and Arrival Times
As a ticket buyer you will receive an email with further details on your attendance in the weeks before your arrival. Forward the emails you receive to everyone in your group. All attendees must register in the digital portal in order to retrieve their personalised character details. The code required for the registration can be found in the same email message.
Your Dress Code and Character
On the Utopia Group website you will be assigned a character and dress code. Utopia Group Stores will provide opportunities to purchase appropriate attire.
Cameras, Phones, Recording Devices
To avoid disturbances, all camera and telephones will be sealed in for the duration of your experience and must not be used. If you are seen to be using your device, it will be confiscated and returned at the end of your experience.
Please be aware that there are only a limited number of storage lockers for citizens. We therefore advise all citizens to travel as light as possible. Once all lockers are filled, additional belongings may not be accommodated.
Food and Drink
A range of food and drink will be available between the hours of 6.00pm and 10.00pm.
What are the accepted payment methods?
The experience only accepts bank cards, contactless as well as chip and pin. Not all machines however accept American Express.