Secret Cinema presents Arcane: Enter the Undercity Secret Cinema presents Arcane: Enter the Undercity

Enter the Undercity: An Immersive Live Experience

Opens Los Angeles November 2021

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16+ Only   Accessibility information

  • The Experience
  • FAQs
  • Ticket Tiers
  • Booking Info
  • The Experience  

    The immersive experience based on the upcoming Netflix series, Arcane. Part of the League of Legends universe.

    You’ve played the game. You’re about to watch the Netflix show. Now, for 4 weeks only, you can experience the story of Arcane in real life.

    Set in the utopian region of Piltover and its repressed Undercity, we follow the origin of two iconic League champions, and the power that will tear them apart.

    You’ll enter the dark and dangerous world of Arcane in a one-of-a-kind immersive experience.

    Cast as citizens of the Undercity, and equipped with bespoke backstories and missions. Explore life-sized streets, encountering characters and getting swept up in the action, your choices and actions directly impact how the story plays out.


    Secret Cinema in 30 seconds...

    General Admission Tickets: $70 ($77.35 incl. all fees)

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    A Glimpse into your Arcane Adventure

    The World

    Step into the neon-drenched maze of the vibrant, ominous Undercity. Explore life-sized sets, unlock secret hideouts, escape detection from enforcers in the Lanes, and forge alliances with others at The Last Drop.

    The Characters

    As a denizen of the Undercity, fighting for survival is your top priority, and you will quickly discover who to trust. You will encounter familiar faces and key characters but beware all have their hidden agenda. Whose side will you be on?

    The Mission

    The age of Hextech is here. The question is if those in control will use it for good? It’s your job to stop this power from falling into the wrong hands, and in this shadowed underworld, no one said anything about sticking to the rules...

    General Admission Tickets: $70 ($77.35 incl. all fees)

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    Ticket Tiers  

    General Admission

    16+ Only

    • Standard entry to 2-hour vast immersive experience based on Arcane
    • Exclusive access to the digital pre-show experience
    • Bespoke character profile and backstory
    • Explore incredible sets across +25,000 sq/ft
    • Uncover never-before-seen storylines
    • One-to-one interactions with key characters
    • Exciting game-play to influence the outcome of the show
    • Solve clues and unlock secret locations
    • 360-degree audio-visual experience

    General Admission Tickets: $70 ($77.35 incl. all fees)

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    Premium Admission

    16+ Only

    • Fast track entry to the 2-hour vast live experience based on Arcane
    • Exclusive access to the online pre-show experience
    • Bespoke character profile and backstory
    • Explore Incredible sets across +25,000sq/ft
    • Uncover never-before-seen storylines
    • One-to-one interactions with key characters
    • Exciting game-play to influence the outcome of the show
    • Solve clues and unlock secret locations
    • Exclusive viewing area during the 360 degree audio-visual experience
    • Additional storylines, private character meets, and missions
    • Exclusive Premium area and private cloakroom
    • 1 complimentary drink and 1 complimentary food token

    Premium admission: $140 ($149.45 incl. all fees)

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    What is Secret Cinema?

    We bring your most loved stories to life through vast and vividly detailed immersive experiences. Dressed in character with a backstory and mission of your own, you decide how the night plays out. From secret hideouts and iconic locations, to in-world bars and restaurants, our Secret Worlds are crafted on a spectacular scale. Whether you want to be at the heart of the action or be mesmerized by the spectacle, your story awaits you.

    After over 13 years and 50+ experiences, the pioneers of immersive entertainment are crossing the Atlantic to the US.

    What happens on the night?

    Honestly? You wouldn’t believe us if we told you. But let’s give you a taste of what’s to come. You can expect 2 hours of secrets, surprises, and jaw-dropping moments. Will you roam the life-sized streets of the Undercity as one of its residents? Absolutely. Will you blend in with the locals in the Undercity’s best haunts? Of course. Will you join forces with champions and survivors-turned-rebels and be caught up in secret plots to overthrow the ruling of enforcers and crime lords? I guess that’s up to you… The choices you make will change the course of how the story plays out. Have you got what it takes to control the Undercity?

    Will there be a screening?

    No. Trust us, you won’t want to sit down for this one. It's going to be one wild ride. Less viewing, more living. From secret hideouts to bustling bars, dangerous missions to daring raids; the action is happening all around you. You decide where it will lead you...

    Do I need to know/watch Arcane before I attend?

    Our Secret Worlds are open for all to explore, but the more you know about the show the more you will get out of the experience. We recommend catching up on the first few episodes before you attend.

    Which episode of Arcane is this based on?

    You will open the doors to Piltover and its Undercity as we find it in episode 1. But be prepared to journey through time and place as the story unfolds...

    Do I need to go in character?

    You play a key role in unlocking the Undercity’s potential. Whether you decide to blend in or stand out, dressing for the occasion is essential. You won’t regret it. Before the event, ticket holders will get exclusive access to a secret web experience to help you prepare for the evening.

    Will there be interaction with the performers?

    Yes. There will be enforcers, iconic League of Legends champions, citizens of the Undercity, crimelords, rebels, and all sorts of strange and peculiar characters to encounter. Perhaps you’ll be sent on a secret job, perhaps you’ll need to charm an enforcer to get what you need, or maybe you’ll extract some information from an opponent to help you on your mission... How involved you get is up to you.

    Will there be merchandise for sale?

    Yes, you’ll be able to buy exclusive merchandise online and at the experience.

    What’s on the show website?

    The ticket buyer will receive an email with an access code and instructions on how to register on the show’s website. Ticket buyers should forward this email to everyone in their group. The website will reveal details about the location, your personal character profile, the dress code, and all Frequently Asked Questions. There will be an online shop to help you look the part. There will also be narrative Easter eggs and online gameplay for those who want to get ahead before the show.

    Is the event being recorded?

    Yes, the event will be live streamed each night on the show website. By entering the event you agree to be filmed as part of the live stream and other promotional recordings. If you do not want to be filmed please do not buy tickets to this event.

    General Admission Tickets: $70 ($77.35 incl. all fees)

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    Booking Info

    Age Requirements

    All guests must be aged 16 or over. All minors (16-17) must be accompanied by an Adult ticket holder over 18 years old and be able to prove their eligibility for entry to the Event. If you cannot provide valid photo ID upon request, you may not be able to access the Event. Guests under the age of 21 will not be able to purchase or consume alcohol at the event in line with the legal drinking age for California.

    COVID-19

    To mitigate the risks associated with Covid-19, all guests must be fully vaccinated and wear masks during the event. Guests will be required to show proof of a valid vaccination record, along with a photo ID to gain entry to the event.

    You are considered fully vaccinated against Covid-19 two weeks after:

    • Your single dose of Johnson & Johnson (J&J)/Janssen Covid-19 vaccine, or
    • Your second dose of a Pfizer or Moderna Covid-19 vaccine, or
    • You finished the series of a Covid-19 vaccine that has been listed for emergency use by the World Health Organization (WHO)

    To prove that you have been fully vaccinated, you must show a photo ID in addition to your vaccination record. The record MUST include your name, the date(s) you were vaccinated, and the type of vaccine you received.

    The following are all acceptable forms of Covid-19 vaccination proof:

    Digital vaccination record issued by California Department of Public Health (CDPH) - highly encouraged

    https://myvaccinerecord.cdph.ca.gov/

    If you request your record and it can’t be found, re-enter your information. Check that your name and birthdate are correct. If your record is still missing or it has errors, follow the troubleshooting tips at cdph.ca.gov/covidvaccinerecord or call 833-422-4255. For more information, see myvaccinerecord.cdph.ca.gov/faq.

    Or other approved digital vaccination record providers (e.g Healthvana, Carbon Health, CLEAR Health Pass, VaxYes, ECT.)

    *For Visitors from other States or Countries – similar digital records are available through your local government.

    Vaccination card or Health Record

    We accept – actual card/record, copy of card/record and or photo of card/record on phone or electronic device. Along with a valid photo ID.

    • CDC COVID – 19 Vaccination Record Card (White Card)
    • World Health Organization (WHO) Vaccine Record Card (Yellow Card)
    • Documentation of vaccination from healthcare provider or entity that provided the COVID – 19 vaccine.
    • California Immunization Registry (CAIR2) Vaccination Record

    *Persons vaccinated outside the US are considered to be fully vaccinated 14 days after they finish a series of a COVID-19 vaccine listed for emergency use by the World Health Organization (WHO) – _currently AstraZeneca-Oxford (e.g., Covishield, Vaxzevria), Sinopharm, and Sinovac.

    For more information, visit the vaccine records at VaccinateLACounty.com

    All vaccine records are free. Beware of vaccine record scams.

    Covid-19 Vaccination Exemptions

    If you are exempt from the Covid-19 vaccination you must provide the following to gain entry to the event:

    • A Doctor's note of exemption
    • Proof of a negative Covid-19 test taken within 72 hours of the ticketed date
    • Photo ID

    The types of Covid-19 tests accepted are:

    • SARS-CoV-2 viral diagnostic test (NAAT, PCR or Antigen Test)
    • Sample must be collected within 72 hours of the ticketed date at a laboratory, medical facility or point-of-care testing site

    No at Home Testing Kit Results will be accepted.

    The Event Provider reserves the right to implement further health restrictions, warnings or guidance at any time and communicate these to Visitors on the Event website and in person at the Event site. Visitors experiencing symptoms associated with Covid-19, or who have recently been in contact with a person experiencing symptoms, are asked not to attend the Event.

    Access Requirements for Minors

    Minors (16-17) will only be granted access to the Event if they are accompanied by an Adult ticket holder aged 18 or over. 5 minors per Adult ticket holder maximum. ID checks for all guests will be performed on arrival. Types of ID accepted are:

    • Valid government issued ID card
    • US/International Passport
    • US/International Drivers License

    Show Timings

    Start and finish times are subject to your preferred attendance date. All start and finish times are also listed in the checkout.

    Mon (22nd November only), Tue, Weds, Thurs, Fri, Sat, Sun:

    • 3:00pm - 5:00pm
    • 6:00pm - 8:00pm
    • 9:00pm - 11:00pm

    Latest Arrivals

    Latest arrival times for all guests are as follows:

    Mon (22nd November only), Tue, Weds, Thurs, Fri, Sat, Sun.

    • 4:00pm
    • 7:00pm
    • 10:00pm

    If guests arrive later than the stated times they will miss key performances and may no longer be admitted.

    If you have a parking ticket, please ensure you do not arrive any later than the times stated above or you will not gain entry to the parking lot.

    Location

    Details on the location will be published on the event website in the month before your attendance. The event will take place in Los Angeles, California, and will be indoors.

    Parking

    Parking is available at the venue, please make sure you buy a parking ticket before arrival. Parking is available to be purchased on a first-come, first-served basis. Please note that if you have purchased a parking ticket, you must arrive no earlier than 30 minutes before the Event and you must leave no later than 30 minutes after the Event has finished.

    Parking is at the owner’s risk and Secret Group and its affiliates are not liable for any damage or theft arising out of parking in the parking lot.

    Further information on parking terms and conditions can be found on your ticket PDF.

    Drop Off/Pick Up Point

    The drop off point and pick up point will be made available to guests on the show website.

    Booking Confirmation

    If you have purchased your ticket with Universe, you will receive an email confirmation from [email protected] shortly after booking your tickets. If you cannot find the message in your inbox, please check your spam folder or contact [email protected] for assistance (do not make a second booking). Once your order has been processed it can neither be rescheduled nor canceled. Please review your booking carefully before checking out.

    Ticket Types

    Standard and Premium tickets will be available. You may follow different narratives that might not always overlap. Premium tickets include a dedicated Premium team, fast track entry, 1 drink voucher, and 1 food voucher per person.

    Group Bookings

    Ticket orders are limited to a maximum of 10 per order. If you would like to book for a group of 10+ guests, please email [email protected] to get in touch with your preferred attendance date and the size of your group. and Premium tickets will be available. You may follow different narratives that might not always overlap. Premium tickets include a dedicated Premium team, fast track entry, 1 drink voucher, and 1 food voucher per person.

    Dates, Times, and Pricing

    Mon (22nd November only), Tue, Weds, Thurs, Fri, Sat, Sun:

    • 3:00pm - 5:00pm
    • 6:00pm - 8:00pm
    • 9:00pm - 11:00pm
    • General admission: $70 ($77.35 incl. all fees)
    • Premium admission: $140 ($149.45 incl. all fees)
    • Parking: $25

    Ticket Transfers

    Ticket Transfers on Universe are valid as issued in the buyer’s name but you will be able to transfer your ticket(s) to another attendee up to 1 week before your attendance. You will be able to retrieve PDF copies from www.universe.com/dashboard/tickets if you have a Universe account.

    Please note:

    • If you checked out as a guest, you can still create an account with the booking email address at a later date
    • There is no need to transfer the tickets to other members of your group. You can forward them the PDF ticket you received via email

    Refunds

    All tickets are non-refundable. Once purchased, tickets are non-refundable except, subject to the terms and conditions, on cancellation of the Event by the Event Provider. In extenuating circumstances, we may be able to assist in rescheduling your ticket to another date and session that has not already sold out but this is not guaranteed.

    Accessibility

    We can accommodate differently abled guests, including wheelchair and mobility scooter users, at the experience. We also have ADA parking spaces available, please make sure you purchase a parking ticket in advance and email [email protected] with your requirements. If you have booked tickets to the experience and would like to receive further details on accessibility, please contact [email protected].

    Companion Tickets

    We provide free companion tickets for disabled guests. If you would like to attend with a companion, please contact us on [email protected] before booking. A member of staff will be in touch with further details on how to book your free companion ticket and answer any questions you may have regarding your attendance.

    What to expect?

    The Event will include:

    • Loud music and noises as part of the experience
    • Flashing lights as part of the experience (strobe lighting)
    • A selection of content without subtitles or captions (induction loop available)
    • Accessible toilet facilities at the event
    • Vegan, dairy-free, and gluten-free food options

    House Rules

    We reserve the right to remove you from the Event if you are in breach of the House Rules which are outlined in the email communications the buyer receives ahead of their visit and in the FAQs on the character website.

    Cameras, Phones, Recording Devices

    Cameras, cell phones, and other recording devices will be sealed in an opaque bag for the duration of your experience and must not be used. If you are seen to be using your device, it will be confiscated and returned at the end of your experience. If you need to use your cell phone in an emergency, a member of staff will be able to advise you where you are able to do so.

    Streaming

    Please note that the event is being live streamed. By entering the event you are agreeing to be filmed as part of the live stream and other promotional recordings. If you do not want to be filmed please do not enter the event.

    Seating

    The Event is a standing experience, seating will not be provided.

    Storage/Coat Check

    There will be no cloakroom or luggage check. You will be asked to carry your belongings for the duration of the evening. Please travel light.

    Food and Drink

    A range of food and drink will be available to purchase up until 30 minutes before the event ends. Vegan, dairy-free, and gluten-free options are provided.

    Payment Methods

    At the experience, we accept bank cards only, contactless as well as chip and pin. The event is cashless. Cards accepted are Visa, MasterCard, American Express, Discover, and Apple Pay. Please remember that this is a cell-phone-free world and so you cannot use your phone to pay for items at the event.

    Prohibited Items

    Do not bring:

    • Alcohol
    • Food
    • Weapons of any kind (including replicas)
    • Animals/Pets (service animals only)
    • Audio and video recording devices
    • Drugs and drug paraphernalia (illegal substances)
    • Flammables
    • Torches
    • Lasers
    • Professional cameras
    • Promotional items/unauthorized solicitations/vendors (including flyers, samples giveaways)
    • Selfie sticks/tripods

    Contraband items will be confiscated or discarded, and you may be asked to leave without re-entering.

    Dress Code

    The ticket buyer will receive an email with details on how to register on the event website where you can find details on the location, dress code, and props. This message needs to be forwarded to all guests in the group. All guests are expected to adhere to the dress code to fully enjoy your night and enrich other guests’ experience.

    Smoking/Vaping

    Smoking and vaping is not permitted within the venue. If you leave the venue for any reason you will not be allowed back in.

    General Admission Tickets: $70 ($77.35 incl. all fees)

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