How old do I have to be?
All guests must be 18 or older.
Where is it?
The event will take place in a secret London location. The meeting point will be revealed weeks before opening night, with plenty of time for you to plan your travels.
What time does it start?
Start and finish times vary by day:
- Wednesday - Thursday: 18:00 - 23:00
- Friday - Saturday: 18:00 - 0:00
- Sunday: 16:00 - 21:00
Can I use cameras, phones or recording devices?
Great memories are made through your own eyes, not a screen. Secret Cinema is a phones- and photography-free zone. Upon entry, any cameras, phones and recording devices will be sealed in a pouch for the duration of the evening.
All seating is unreserved and allocated by ticket type. You will have a choice of available seats for the screening.
Food and Drink
A range of food and drink will be available to purchase between 18:00 - 22:00 Wednesday to Saturday, and 16:00 - 20:00 on Sunday. Vegan, dairy-free, and gluten-free options will be provided.
We can accommodate guests with additional needs or disabilities, including wheelchair and mobility scooter users, at the experience.
We recognise that accessibility queries vary from person to person. To make sure that all are catered for personally, we ask you to email
email@example.com so we can contact you with more information.
Blue Badge holders, Freedom Pass holders, and PIP/DLA recipients are entitled to a free carer ticket which can only be booked directly via email to
You will receive an email confirmation from firstname.lastname@example.org shortly after booking your tickets. If you cannot find the message in your inbox, please check your spam folder or contact
email@example.com for assistance (do not make a second booking). Once your order has been processed it can neither be rescheduled nor cancelled. Please review your booking carefully before checking out.
Tickets are valid as issued in the buyer’s name but you will be able to transfer your ticket(s) to another attendee up to 1 week before your attendance. You will be able to retrieve PDF copies from
www.universe.com/dashboard/tickets if you have a Universe account.
- If you checked out as a guest, you can still create an account with the booking email address at a later date.
- There is no need to transfer the tickets to other members in your group. You can forward them the PDF ticket you received via email.
Should I buy the same ticket tier as my friends?
The individual ticket types will follow different narratives and may not always overlap. If you attend as a group, we recommend that you all book the same ticket type to be seated together for the screening.
If you are considering attending as a group of over 20 on the same night, please email firstname.lastname@example.org for more information.
At the experience, we only accept bank cards, contactless as well as chip and pin. Not all machines, however, accept American Express.
Number of tickets
You can book up to 10 tickets per transaction, and process multiple transactions with the same email address.
If only a single ticket (1) shows in the dropdown menu, this is the final remaining ticket for this ticket type on this date.
Ticket prices vary by day of the week. Fridays and Saturdays are higher priced with an additional hour of experience. Wednesdays are priced lower to make the show more accessible and include the early bird tickets at £40.
A full breakdown of booking fees can be seen in the checkout window, once you have selected tickets.
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