Booking Information

Age Requirements

The experience is strictly for guests aged 18 or older.


Arrival Times

All shows are evening shows. Arrival timeslots are between 6.00pm and 7.30pm on weekdays, and 5.30pm and 7.30pm on weekends. Latecomers may not be admitted.


Outdoor Event

This is an outdoor event and will take place regardless of the prevailing weather conditions. Please ensure that you are dressed appropriately.


Your Tickets

Tickets are issued via email from tickets@universe.com immediately after booking. Once your order has been processed, your booking can neither be rescheduled nor cancelled. Please review your booking carefully before checking out.


Ticket Transfer

You will be able to transfer your ticket or change the name on your ticket up to one month before your attendance and retrieve PDF copies from www.universe.com/sign-in. Login with the email address used to book your tickets.


Location, Dress Code, Access Times

All shows are in an outdoor London location, in Zone 3 of the TFL travel zones. The ticket buyer will receive all tickets to their email address. The location, dress code, and arrival times will be communicated in the weeks before your attendance. An email to the ticket buyer will provide access to the bespoke online portal. The online portal will provide details of dress code, location, and a choice of arrival times.


Accessibility

We can accommodate pregnant and lesser abled guests including wheelchair users. If you are looking to book tickets to the experience and would like to receive further details on its accessibility, please contact access@secretcinema.org before booking.

Important: this is an outdoor event and the grounds may be uneven.

Blue Badge holders, Freedom Pass holders, and PIP/DLA recipients are entitled to a free carer ticket. Please note: Carer tickets can only be booked directly via email. Do not purchase carer tickets through the online form. Also note that complimentary carer tickets are available for Standard tickets only.


Lighting

Strobe lighting effect will be used during the experience.