Unlike previous Secret Worlds, the cinema screening will be replaced by a shorter yet more intense theatrical finale with thrilling special effects. Please note: This is not a seated experience.
All guests for the Evening shows must be 18 or older.
All guests for the Saturday Matinee shows must be 15 or older. Guests between the ages of 15 and 17 must book a Young Person ticket.
Strong Customer Authentication
Starting on the 14th September, you will notice a pop-up window when you checkout on our website, asking for further information before you can complete your payment. This pop-up is triggered by your bank and aims to reduce credit/debit card fraud when you make online payments. To continue with your purchase, simply follow the instructions on your screen provided by your bank.
You can order up to 10 tickets of a single type in one transaction. If fewer than 10 tickets show in the dropdown menu, these will be the remaining available tickets for this ticket type.
Start and finish times vary by day:
- Wednesday: 18:00-21:30
- Thursday: 18:00-21:30
- Friday: 18:00-21:30
- Saturday Matinee: 13:30-17:00
- Saturday Evening: 19:00-22:30
- Sunday: 17:00-20:30
Please Note: These times relate to performance, not the overall event length. The event will remain open for a period of time after the main performance, except on matinees.
All start and finish times are also listed in the checkout.
You will be asked to choose a specific arrival slot at a later date. Latest arrival times for all guests are:
- Wednesday-Friday: 19:15
- Saturday Matinee: 14:45
- Saturday Evening: 20:15
- Sunday: 18:15
Location (Meeting Point)
The event will take place in a secret London location. The meeting point will be revealed in the weeks before opening night, with plenty of time for you to plan your travels. Once you arrive, you will notice some familiar faces who will escort you to the indoor event.
The nearest station is located in Zone 2/3 and has step-free access. Allow for average travel times of:
- From Kings Cross/St. Pancras: 35 minutes
- From Liverpool Street: 20 minutes
- From Waterloo: 20 minutes
- From Paddington: 35 minutes
Cameras, phones or recording devices
Upon entry, any cameras, phones and recording devices will be sealed in a pouch for the duration of the evening and must not be used. If you are seen to be using your device, it will be confiscated and returned at the end of your experience and must not be used. If you are seen to be using your device, it will be confiscated and returned at the end of your experience.
This experience is an unseated experience, and will involve a 30-minute uninterrupted core moment. Please refer to the Accessibility section on this website for further details on how we can accommodate guests with walking or standing difficulties.
There will be no cloakroom or luggage check for Standard ticket holders. You will be asked to carry your bag/suitcase for the duration of the evening - we recommend that you travel light. A cloakroom will be available for VIP ticket holders only.
Food and Drink
A range of food and drink will be available to purchase until 1 (one) hour before the event end. Vegan, dairy-free, and gluten-free options will be provided.
At the experience we accept bank cards only, contactless as well as chip and pin. Not all machines however accept American Express.
The ticket buyer will receive an email with details on how to register on the event website where you can find details on the meeting point, dress code, and accessories. This message needs to be forwarded to all guests in the group. All guests are expected to adhere to the dress code to fully enjoy your night and enrich other guests’ experience.
Please note: the core experience may not be suitable for visually or hearing-impaired guests. We can accommodate wheelchair and mobility scooter users at this Secret World. The building has step-free access and access facilities, and the nearest TFL station has step-free access.
We recognise that accessibility queries vary from person to person. To make sure that all are catered for personally, we ask you to email
email@example.com so we can contact you with more information.
Blue Badge holders, Freedom Pass holders, and PIP/DLA recipients are entitled to a free carer ticket which can only be booked directly via email to
You will receive an email confirmation from firstname.lastname@example.org shortly after booking your tickets. If you cannot find the message in your inbox, please check your spam folder or contact
email@example.com for assistance (do not make a second booking). Once your order has been processed it can neither be rescheduled nor cancelled.
Please review your booking carefully before checking out.
Tickets are valid as issued in the buyer’s name but you will be able to transfer your ticket(s) to another attendee up to 1 week before your attendance. You will be able to retrieve PDF copies from
www.universe.com/dashboard/tickets if you have a Universe account.
- Saturday matinee tickets cannot be transferred to another ticket holder owing to the ticket offering.
- Young Persons’ tickets may only be used by those aged 15-17 (proof of age is required - this
can be a school pass with your birth date, or a travel card showing your age).
- If you checked out as a guest, you can still create an account with the booking email address
at a later date via www.universe.com/sign-up.
- There is no need to transfer the tickets to other members in your group. You can forward them
the PDF ticket you received via email.
Choosing your ticket type
Standard and VIP tickets will follow different narratives and may not always overlap. If you attend as a group we recommend that you all book the same ticket type to join the experience together for the screening.
Number of tickets
You can book up to 10 tickets per transaction, and process multiple transactions with the same email address.
If only a single ticket (1) shows in the dropdown menu, this is the final remaining ticket for this ticket type on this date.
Ticket prices vary by day of the week. Wednesdays are priced lower to make the show more accessible.
A full breakdown of booking fees can be seen in the checkout window, once you have selected tickets.