Your Visit

Registrations and Arrival Times

As a ticket buyer you will receive an email with further details on your attendance in the weeks before your arrival. Forward the emails you receive to everyone in your group. All attendees must register on the online portal in order to retrieve their personalised character details. The code required for the registration can be found in the same email message.

Site Rules and Prohibited Items

Please be aware that the State of Verona does not believe in violence of any kind, and attendees are reminded not to carry weapons (including replicas or toys) with them. All guests must adhere to the site rules displayed in the Front of House areas.

Cameras, Phones, Recording Devices

To avoid disturbances, all cameras and mobile phones will be sealed in an opaque bag for the duration of your experience and must not be used. If you are seen to be using your device, it will be confiscated and returned at the end of your experience.


There is no cloakroom available on site. Please do not bring large items of luggage with you to the event.


We allow blankets to be brought onto site. However please note anyone bringing raised seating will be asked to sit off to one side or towards the back of the screening area as to not obstruct the screen for other audience members.

Food and Drink

A range of food and drink will be available between the hours of 5.30pm and 10.00pm. No food or drink will be permitted to be brought to site.


Smoking will only be permitted in the designated areas.

What are the accepted payment methods?

The experience only accepts bank cards, contactless as well as chip and pin. Not all machines however accept American Express.